Policies

HOW TO PURCHASE YOUR Miriam Haskell JEWELRY

Our Online Shop is available 24 hours a day. Please make your selections on our Online Shop, and then follow the onscreen directions. Your total shipping charges are automatically computed during checkout. You will be able to see shipping charges prior to the completion of your order. Once your order has been completed, you will receive order acknowledgement via e-mail.

PAYMENT METHODS

We accept  Visa, Mastercard, and American Express.

HOW LONG WILL IT TAKE MY ORDER TO SHIP

Each piece of Miriam Haskell is hand made in New York City.  We have some styles that are ready for immediate ship, while the custom pieces will take 6 to 10 weeks to ship.

Orders received on weekends will be processed the next business day.  Our business hours are 10:00 am until 5:00 pm (except holidays) Eastern Standard Time.  Monday through Friday.

SHIPPING METHODS

We ship to all US cities via UPS and offer 3 shipping options.

  • Ground - 5 to 7 business days
  • 2nd day - 2 business days
  • Next day - Next business day

Also please note: PO Box addresses are not accepted as shipment address.

I NEED TO CANCEL/CHANGE MY ORDER

All orders placed through the website are firm, once you complete the checkout process. However, we will do our best to accommodate you if you need to make changes. Please contact customer service by 12pm EST.

HOW TO CONTACT US

Ordering & Online Ship

 customerservice@haskelljewels.com

Shipping inquiries & status of your order

 customerservice@haskelljewels.com

Office Hours

212.764.3332  (Monday to Friday 11:00am-5:00PM EDT)

Press inquiries

212.764.3332

jkwait@haskelljewels.com

TERMS

Miriam Haskell LLC reserves the right to cancel any order in full or in part for any reason whatsoever. We do not share customer information or e-mail addresses with anyone.

RETURNS

We will be happy to return items that were in stock at time of purchase.

Custom orders can be returned, these items will be subject to a 15% restocking fee.

All return inquiries must be made within 14days of purchase.

 Please contact: customerservice@haskelljewels.com   for an RA# and directions for return.

Process for return:

·         Email  : customerservice@haskelljewels.com   to obtain an RA#

          (We will not accept a return without an RA#)

·         We will email you  a Return Request Form , once you have completed the form please email to:    

                 customerservice@haskelljewels.com or Fax it to : 212-764-6026

·         Securely pack the piece of jewelry with the copy of your packing slip, return form and clearly write

          the RA# on the exterior of the box.  We recommend a shipping method that you can track.

·        

·         Please note that returns will not be granted two weeks after you receive your jewelry order.

·         Also, no return will be accepted without the return request form and all tags are intact.  Returns

          are up to the discretion of Haskell Jewels LLC, and are accepted providing the jewelry is returned

          in its original condition.

          SALE items are FINAL SALE

 

REPAIRS

For all repairs, please email  hfialkoff@haskelljewels.com to discuss the nature of the repair so we can best remedy it.

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